Returns policy of www.ebabykart.com. last Updated on 25/07/2020
Easy Returns Policy
At Ebabykart, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Following are the details of the return policy that is applicable for all the items sold on Ebabykart:
Products Return Policy
Clothes & Footwear
30 Days from Delivery Date
Books and CD's,
2 Days from Delivery Date
Other Products except products mentioned below
7 Days from Delivery Date
No Returns Accepted for below products
Diaper Rash Cream
Bottles & Accessories
Baby Food & Infant Formula
Soaps, Shampoos & Body Wash
Baby Creams & Ointments
Lotions, Oils & Powders Oral Care
Health & Baby Care
Medicine & Thermometers
Cleaners & Detergents
Mosquito Repellents & Care
Teethers & Soothers
Inner Wear & Thermals
Maternity Personal Care
Make Up & Cosmetics
Kids Food & Nutritional Supplements
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Ebabykart shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
How does Returns work?
Login into your ebabykart My Account which used for purchasing the stuffs you want to return. Go to Order page and click on the order number for which you want to raise a return request.
Click on the Return link next to the product you would like to return.
Follow the screens, fill in the required details and submit the request.
Our team will contact you and resolve your issue further collect the Goods from your doorstep.
You can check the status of your return request under My Account. Once the product is received at our facility; we will conduct a quality check. If it is approved by our quality staff we will initiate the Refund process.
How Quality Check Works?
Once the customer return product received at our warehouse our team do Quality check of the product, If we found product is used /missing components and accessories / damage of any part and quality check goes failed than the loses of the product will be recover from the amount your paid and partial refund would be initiated. If the return product goes pass into quality check full amount would be initiated instead of shipping charges.
Please refer our Refunds Policy for more details.
How does Self Return work?
For few select Pin codes, where we are unable to pick up the product, you can follow below steps to send the product to us:
1. Go to Order Detail page under Order and click on the Return link next to the product you would like to return.
2. Follow the steps, fill in the required details and submit the request.
3. Send the packet through a local courier to our warehouse.
4. Email us (Return@ebabykart.com) the AWB number, Shipping company name and scanned receipt.
5. If we require any other details our team will contact you.
Return warehouse address. (Self Shipment By Buyer)
K-74, Amar Colony, Nangloi, Delhi-110041.
Please contact us within 7 days from the date of delivery (DOD) to complete the return process. Return request will be automatically closed after 7 days from the DOD.
Once the AWB number and shipping company details have been verified by our team and return received at our warehouse, We perform QA check and will initiate the refund amount accordingly. Please refer our Refunds Policy / Quality check for more details.
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
1. The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your original payment method. *Please note that the shipping charges and COD charges are non-refundable.
2. Once we raised refund process it may take 3 to 4 business day.
3. In order to get the cash refund back to your bank account, please follow below steps:
4. If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. Ebabykart will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
5. Loyalty Cash used during payment will be credited back to your loyalty cash account.
6. Loyalty cash amount earned on the product will be deducted from your loyalty cash account.
7. Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
8. If the payment was done using Guaranteed Savings Offer or Gift Certificate then the amount will be refunded to the Ebabykart Cash Refund Account. If you need it to be credited back to your bank account then please follow the steps mentioned above in point(3).
9. If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during refund process. . For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
10. In cases where the pick up is refused or product is not returned and the money has been refunded to you already, Ebabykart holds the right to deduct the concerned amount from Ebabykart Cash Refund and loyalty cash account depending on the mode of the payment of the product. 11. For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment.
12. For Large Item: - The actual shipping charges are different from what shows on check out page. Those are the concession charges for customer who places the order for large product. We pay heavy shipping charges to logistic company for large shipment. *In case of non-genuine reason for return/cancellation both side logistic charges would be applicable on buyer and these logistic charges are non-refundable.
(Charges applicable Rs.28 per 1/2 kg Dead/Dry weight or volumetric weight whichever is higher will be taken while calculating the freight rates.)
We have to pay to shipping charges Rs.28 per 500 Gms /Dry weight or volumetric weight whichever is higher will be taken while calculating the freight rates.
Exceeding 10 to 999 Gram count as 1 kg charges. • Volumetric weight is calculated LxBxH/5000 for all courier companies except for Fedex Surface, Aramex, Fedex Surface Light and Gati Surface. In case of Fedex surface, volumetric weight is calculated as LxBxH/4500, for Aramex, it is LxBxH/6000, for Fedex Surface Light, it is LxBxH/4500 and for Gati Surface, it is LxBxH/4500 (length, breadth, height has to be taken in Centimeters and divided by denominator, this will give the value in Kilograms)